New program emphasizes extra fast, extra easy, extra great patient care and customer service.
Naples, FL — March 14, 2011 — Physicians Regional Healthcare System CEO Joe D. Pinion announced the introduction of a revolutionary emergency room program, “ER Extra,” aimed at making sure every patient’s emergency room experience is as easy and efficient as possible.
“Our emergency rooms have some of the highest patient satisfaction scores in the country for quality,” said Pinion. “And now, the ER Extra program provides us with additional tools to further enhance our patients’ experiences.”
A key element of “ER Extra” includes the introduction of online ER wait times prominently displayed on the home page of Physicians Regional’s website (www.PhysiciansRegional.com). The wait times listed reflect the average wait time of the patients that were triaged during the previous hour. The data comes to Physicians Regional in a feed directly from ProMed, a tool which tracks Time to Triage.
“Now, patients who do not require immediate emergency care may view the wait times at Physicians Regional-Collier Boulevard and Physicians Regional-Pine Ridge beforehand to determine the best place to go – it’s an excellent tool,” added Pinion.
In addition, Physicians Regional has also introduced a free iPhone app designed specifically to provide wait times, maps to both hospital locations, a link to the main website and phone numbers. The signature app can be downloaded for free at the iTunes app store, and can also be used on the iPad. Even though this app is dedicated solely to iPhone and iPad users, mobile sites have also been created that allow similar features to be used on any smartphone.
About Physicians Regional Healthcare System
Physicians Regional Healthcare System is comprised of two premier hospitals in Collier County with 201 licensed beds, an affiliated multi-specialty physician group, and a medical staff of over 300 physicians who are highly trained and exceptionally skilled within their fields. The fully integrated hospital campuses include 24-hour emergency rooms, state-of-the-art surgery centers, full service diagnostic departments and medical office buildings housing physician offices. The system has received five-star ratings in multiple specialty services and the HealthGrades® Distinguished Hospital Award for Clinical Excellence™ for several consecutive years.