They chose Lely Palms Retirement Community, an HCR Manor Care entity, due to it being a Proven Leader of 97% Resident Satisfaction. In Japan, the children of the senior families take care of one another, yet in these changing times of people living longer, the idea of a Senior Retirement Community and Assisted Living is a new concept in Japan.
The group was greeted by Lely Palms Food Service Director, Frank Reilly. After they were welcomed they were introduced to some of the staff at Lely Palms such as Executive Director, Nancy Pelotte, Resident Service Director, Paula Correale, Food Service Director, Mary Ann Poindexter, and Marketing Directors Denise Bolton, and Renee Smith-Gonzales.
They learned about American senior living and our choices of retirement living. The forty-seven members experienced dining, kitchen operations, food preparation, ordering system, andlearned how Lely Palms serves over 700 meals a day. The day also included a tour of the Lely Palms Retirement Community’s apartments and villas followed by an excellent lunch in the facility’s dining room served by their courteous and efficient staff. We learned that residents are entitled to two meals a day and their rent includes housekeeping, transportation, cleaning, and all necessary services. In addition, they may opt for assisted living if needed.
The Japan Association’s first stop in America was the National Restaurant Association Show in Chicago for three days and then to Naples. The 47 members arrived at the Hilton in Naples on Monday, May 24. Following Lely Palms Retirement Community’s tour on Tuesday, they were scheduled to visit a local gated golf country club, Publix, Coastland Mall, and Panera Bread.
Mr. Hiko Shigehara, U.S. Represenative of the Japan Foodservice Association, and the President and CEO of the Japan Foodservice Association, Mr. Kazu Katoh joined the tour as well. During a question and answer period, Mr. Reilly was asked, through an interpreter, “What is the most important mission of your facility?” to which he replied, “Our residents’ complete satisfaction.” The association presented Lely Palm’s Executive Director with a thank you gift of a beautiful painting.