Saturday, September 19, 2020

Japanese Foodservice Association at Lely Palms

Food Preparation at Lely Palms. Submitted

Food Preparation at Lely Palms. Submitted

Tuesday, May 25, 2010 ….Lely Palms Retirement Community at 1000 Lely Palms Drive in Naples, Florida hosted forty-seven members of the Japan Foodservice Association. Lely Palms Retirement Community has been serving the Southwest senior population since 1984, over 25 years, and showcased  their food services and community to the Japan Foodservice Association members. The members are a cross section of business owners, executives from the hotel industry, franchise and private restaurants.

They chose Lely Palms Retirement Community, an HCR Manor Care entity, due to it being a Proven Leader of 97% Resident Satisfaction. In Japan, the children of the senior families take care of one another, yet in these changing times of people living longer, the idea of a Senior Retirement Community and Assisted Living is a new concept in Japan.

The group was greeted by Lely Palms Food Service Director, Frank Reilly. After they were welcomed they were introduced to some of the staff at Lely Palms such as Executive Director, Nancy Pelotte, Resident Service Director, Paula Correale, Food Service Director, Mary Ann Poindexter, and Marketing Directors Denise Bolton, and  Renee Smith-Gonzales.

They learned about American senior living and our choices of retirement living. The forty-seven members experienced dining, kitchen operations, food preparation, ordering system, and

Lely Palms Executive Director Nancy Pelotte and Food Service Director Frank Reilly accept gift of painting from Japanese Foodservice representative at recent tour. Submitted

Lely Palms Executive Director Nancy Pelotte and Food Service Director Frank Reilly accept gift of painting from Japanese Foodservice representative at recent tour. Submitted

learned how Lely Palms serves over 700 meals a day.  The day also included a tour of the Lely Palms Retirement Community’s apartments and villas followed by an excellent lunch in the facility’s dining room served by their courteous and efficient staff. We learned that residents are entitled to two meals a day and their rent includes housekeeping, transportation, cleaning, and all necessary services.  In addition, they may opt for  assisted living if needed.

The Japan Association’s first stop in America was the National Restaurant Association Show in Chicago for three days and then to Naples. The 47 members arrived at the Hilton in Naples on Monday, May 24. Following Lely Palms Retirement Community’s tour on Tuesday, they were scheduled to visit a local gated golf country club, Publix, Coastland Mall, and Panera Bread.

Mr. Hiko Shigehara, U.S. Represenative of the Japan Foodservice Association, and the President and CEO of the Japan Foodservice Association, Mr. Kazu Katoh joined the tour as well. During a question and answer period, Mr. Reilly was asked, through an interpreter,  “What is the most important mission of your facility?” to which he replied, “Our residents’ complete  satisfaction.” The association presented Lely Palm’s Executive Director with a thank you gift of a beautiful painting.

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