Edward Jones Ranks Highest in Investor Satisfaction, According to J.D.
Power and Associates 2012 Full Service Investor Satisfaction StudySM
Marco Island, FL (Grassroots Newswire) May 17, 2012 – For the sixth year
out of the past eight, financial-services firm Edward Jones, which has
locations in the Marco Island area, ranks highest in investor satisfaction
with full service brokerage firms, according to the J.D. Power and
Associates 2012 Full Service Investor Satisfaction StudySM.
The study measures overall investor satisfaction with full service
investment firms based on seven factors: investment advisor, investment
performance, account information, account offerings, commissions and fees,
website and problem resolution.
Edward Jones places its branch offices in the communities where its
clients – long-term individual investors – live and work. This practice,
which enables its branch teams to provide personalized service to all
clients, has helped the firm attain the highest score in the “Investment
Advisor” category of the study.
“We are gratified that our clients find it convenient to work with us on
their long-term financial goals,” Edward Jones Managing Partner Jim Weddle
said. “We enjoy working one-on-one with our clients and believe that
builds a collaborative relationship.”
Edward Jones also received high marks in the “Account Information”
category, an important factor in the study.
“Hearing that we did particularly well in the account information factor
is especially meaningful as we strive to help our clients make sense of
investing,” Weddle said.
Edward Jones’ overall score climbed 15 points over last year, highest
among the 14 largest firms rated as well as 28 points above the industry
Edward Jones ranked highest in investor satisfaction by J.D. Power and
Associates in 2010 and 2009, from 2005 through 2007, and in a tie in 2002,
when the study began. Edward Jones in Canada ranked highest in the J.D.
Power and Associates Canadian Full Service Investor Satisfaction Study in
2006 through 2008.
The 2012 Full Service Investor Satisfaction Study is based on responses
from 4,378 investors who primarily invest with one of the 14 firms
included in the study. The study was fielded in February 2012.
For more information about Edward Jones, please contact:
Ed Rivera, Edward Jones in Naples, located at 3545 Pine Ridge Rd #300,
Gary M Ozak, Edward Jones in Marco Island, located at 1089 N Collier
Blvd Suite 419, (239) 642-0071
Leann R Burkholder, Edward Jones in Naples, located at 4826 Davis Blvd,
Marney Skinner, Edward Jones in Naples, located at 3607 Tamiami Trl N,
About Edward Jones
Edward Jones provides financial services for individual investors in the
United States and, through its affiliate, in Canada. Every aspect of the
firm’s business, from the types of investment options offered to the
location of branch offices, is designed to cater to individual investors
in the communities in which they live and work. The firm’s 12,000-plus
financial advisors work directly with nearly 7 million clients to
understand their personal goals — from college savings to retirement —
and create long-term investment solutions that emphasize a well-balanced
portfolio and a buy-and-hold strategy. Edward Jones embraces the
importance of building long-term, face-to-face relationships with clients,
helping them to understand and make sense of the investment options
Edward Jones, which ranked No. 5 on FORTUNE magazine’s “100 Best Companies
to Work For 2012,” is headquartered in St. Louis. The Edward Jones Web
site is located at www.edwardjones.com, and its recruiting Web site is
www.careers.edwardjones.com. Member SIPC.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The firm’s quality and satisfaction
measurements are based on responses from millions of consumers annually.
For more information on full-service investor satisfaction, car reviews
and ratings, car insurance, health insurance, cell phone ratings, and
more, please visit JDPower.com. J.D. Power and Associates is a business
unit of The McGraw-Hill Companies.