CEO, Physicians Regional-Collier Blvd
It will come as no surprise if I suggest that a hospital or doctor’s office visit can be stressful. At Physicians Regional Healthcare System, we understand, when faced with safeguarding one’s health, one’s emotions can run high. However, your comfort, as well as confidence in our abilities, means the world to a lot of people.
If you think about it, most of us tend to think of the “clinical” staff as synonymous with an office visit. In our minds, we almost immediately envision doctors and nurses. After all, the ‘70s TV show “Marcus Welby, MD” focused on the work of a “Medical Doctor” and not the kind lady who checked in Dr. Welby’s fictional patients in advance of his or her appointment.
As the CEO of Physicians Regional Healthcare System, I’d like to suggest a slight change to the mental image you get when you think of a doctor’s appointment or a hospital visit.
I challenge you to take the time to join me in recognizing those who support the heroic efforts of our physicians, nurses and clinical staff. In their own special ways, these dedicated, tireless individuals make an essential contribution to your health and wellbeing—as well as your overall patient experience—each day of the week.
If you take the time to look around on your next visit, you will come to appreciate what I know all too well—at Physicians Regional, helping hands are everywhere.
There’s the efficient and gracious team who not only answer your phone calls and schedule your appointments, but greet you when you arrive.
There’s the finance staff who proactively works with you to understand your insurance benefits versus out-of-pocket expenses. They are also the same folks you call if you have a question on a billing statement.
And how grateful are we for the Information Technology and Medical Records teams—those who make sure that modern technology seamlessly supports the compassionate, hands-on care that brought you to us in the first place.
In the event of a hospital stay, take a moment to acknowledge the people who feed you: the kitchen staff. Then there’s the housekeeping, facilities and environmental services staff who keep our grounds, our facilities and your hospital room neat and tidy.
Next, let’s not forget the security team who monitors the comings and goings on both our Collier Boulevard and Pine Ridge campuses. Whether one is a part of the Physicians Regional clinical team or not, your safety is paramount. Our dedicated security proves that every day.
Of course, none of these people would be here if it weren’t for our Human Resources and Physician Outreach Departments. Their innate ability to cherry-pick the best and brightest to join our team and service your healthcare needs is exceptional.
Then there are our kindhearted volunteers. Those who selflessly give their time in exchange for the simple satisfaction that comes from providing their own unique brand of care. In fact, Physicians Regional has 150 active volunteers. In 2014, this extraordinary group worked a total of 22,145 hours. Why? For you, the patient, who deserves nothing but the very best we can collectively provide.
You’ve likely heard the phrase “the list goes on and on.” Well, this one really does. With words like “healthy,” “improvement,” “advocate” and “quality” sprinkled throughout, the truth behind their shared impact is revealed, one profession at a time.
Education, Employee Health, Lab, Marketing, Materials Management, Medical Staff Services, Patient Access, Performance Improvement, Quality, Pharmacy, Physical Therapy, Patient Advocate, Radiology, Respiratory, Risk Management…
Yes, the skill of our doctors, nurses and clinicians never ceases to amaze me. However, my hat is also off to the virtual army of support who grace our hallways. I salute each and every one of you for your extraordinary contributions.
Scott Lowe is CEO of Physicians Regional Healthcare System.